Sr. Lead Researcher, Experience Design and Marketing
Specialize in Diversity, Equity, and Inclusion initiatives, and navigating research on projects with on-going litigations.
All projects contain sensitive and confidential information.
Lead research projects end-to-end to identify opportunity areas impacting headquarter associates and branch office experience across the United States and Canada.
Research Leadership
Scoping projects and making business case for research needs
Determining resources, constraints, timeline, and partners for each project
Partnership with Legal and Compliances
Building relationship and establishing partnership between Research Team and Legal and Compliances on an on-going basis
Collaboration with Data Analyst and Service Design
Utilizing firm’s quantitative data in combination with qualitative primary research to illustrate the whole experience journey